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Hailey’s 7 Leadership Lessons
Lesson #5:
Delegate, Empower, Measure,
Inspect What You Expect and Have Specific Outcomes.
As we learned in Leadership
Lesson #4, no person is an island. Counting on others is
necessary for making your vision a reality. Hailey’s Leadership
Lesson #5 focuses on delegating, empowering, and overseeing
progress toward successful outcomes.
The first part of the
lesson tackles delegation. In order to be an effective leader,
you must know when to delegate and to whom to delegate. While
you might trust your fourteen-year-old with the lawn mower, you
might not trust your nine-year-old with the lawn mower.
However, your nine-year-old might be great in the kitchen and
you would trust him to cook dinner – but perhaps not with a
complicated recipe. This metaphor can be used with team
members --
each person has her or his individual skills and talents.
Understanding and delegating appropriate tasks will improve the
likelihood of success.
Letting go is the hardest
part of delegation. Can I really trust him? Will she do an
effective job? Questions like these swim around in the heads of
leaders considering delegating. Delegation is hard because most
of us don’t trust one another. The number of Americans who
believe that most other people are trustworthy dropped from 55%
in 1960 to just above 30% in 2003 – and that number may be even
lower now. In other words, the average manager trusts only 3
of 10 team members!
Delegation, then, requires
a leap of faith. If you delegate appropriate tasks to
appropriate individuals, you will be confident in your decision
and success will likely follow. That success makes it easier to
trust the next time you need to delegate. The positive cycle is
created.
Delegation won’t work
without empowerment. You wouldn’t ask your fourteen-year-old to
mow without a good mower or your nine-year-old to make dinner
without the proper utensils. Think about the “tools” your
team members need to complete the tasks you’ve delegated to them.
Tools can be tangible resources (e.g. money) or intangible
(e.g. power). Without the correct tools, they are bound
to fail.
Ongoing coaching of
team members is also critical. Measurement and inspecting outcomes
becomes important. Just like you wouldn’t send your fourteen
year-old out to mow without a mower, you wouldn’t send him to do
the task without explaining how to mow and how you expect the
lawn to look when he is done. On-going coaching is important,
especially when the task is new. Measure and inspect what you
expect on a regular basis. Once is not enough support for
most people.
When you delegate, empower,
and follow up, you transform. Transformation occurs in
team members because they have increased ownership over the
outcome. Transformation occurs in you because you are no longer
a leader who simply tells people what to do. You have now
become a leader who creates change – in people and your
practice.
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