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The Coaching Center, LLC 12400 Hwy 71 W, #350-401 Austin, TX 78738
Upcoming Programs: June 8-9* October 3 - 5 October 5 - 6 November 7-9*
"The critical ingredient is getting off
your butt and doing something. It's as simple as that.
A lot of people have ideas, but there are few who decide to
do something about them now. Not tomorrow. Not
next week. But today. The true entrepreneur is a
doer, not a dreamer."
"You can't build a reputation on what you are
going to do "
"I would not give a fig for the simplicity this side of
complexity, but I would give my life for the simplicity on the
other side of complexity.
"Good ideas are not adopted automatically.
They must be driven into practice with courageous patience." |
If you no longer wish to receive "The Ripple Effect" click
HERE |
May 4, 2007 |
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Hello!
"April showers bring May flowers." Has that ever been the case here in Austin! April ended in a deluge of rain and weather, and May has begun beautifully. The drought we have experienced is at least temporarily over, the lakes are full (after being 25' lower than normal!), wildflowers are blooming every where, and it is good to be in Texas! Here at The Coaching Center we do our annual planning at start of the year, like most everyone else. However, there is something about spring that always gets me excited and thinking about the future and coming up with new projects. We are so excited about our upcoming 20th Anniversary Alumni Reunion Celebration. It’s going to be in Las Vegas October 5th in the evening and all day the 6th. We are excited about our speakers and the breakouts to give everyone a Kick in the B___t with their Dental Boot Kamp verbal skills. We have plans to launch a DBK alumni web site, where you will be able to get information about the Annual Event, and the goings on of our Graduates. You will not want to miss it, so make plans to be in Las Vegas in October. Our Dental Boot Kamp’s continue to deliver on the amazing results that we all saw even back in 1987 when we started. I am in New York as I am writing this and can’t wait to get the program kicked off. One thing I can always count on is that the people who attend are here for a breakthrough. They want their practices to be the best for their Patients and to be recognized in their communities for their contribution. The Power for Life is going full blast, with Paula appearing regularly on television shows in Knoxville. Click here to play video...... Both Mike and Paula are working with clients to implement Boot Kamp skills in their daily lives, with phenomenal results. Over the next few weeks Paula will be speaking in Michigan May 5th and in Florida for Bondadent on May 18th. I will be speaking at the AACD Give Back a Smile luncheon on May 15th. Laura and I will be in our booth at the AACD and hope to see some of you there. We will also be at the Tennessee Dental Meeting on May 16 and 17th. The topics this month both have to do with treating people in a way that serves them as well as takes care of the needs of the practice and the people that work there. It is true that you train people how to treat you, and it is possible to apply the platinum rule (treat people the way they want to be treated) and have it work for the practice as well. I hope you enjoy this issue, and, as always, feel free to be in touch! Suzanne
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Is a Satisfied Customer a Loyal Customer? By Suzanne Black - President
Patient satisfaction and patient loyalty, though often interchangeable, differ. Patient satisfaction results from the successful completion of a procedure, usually under ordinary circumstances. For example, the Doctor explains a procedure, the patient understands and schedules an appointment and the desired service is completed when promised and expectations are met. Satisfied patients maintain a positive attitude about the service offered and may purchase another service given no alternative offering of greater convenience or greater value. |
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ANATOMY of a CANCELLATION By: Paula Harriss
I was talking with a dental professional the other day about our upcoming Stopping Cancellations one-day. She proceeded to tell me that she was planning to cancel her own dental appointment! I was surprised and began to ask her why!
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We all have a life to live, how we live it is largely a function of what we are living it for. Having meaning and purpose in your life is what allows for true happiness. The following quote from George Bernard Shaw captures what we hope for you. "This is the true joy in life. That being used for a purpose recognized by yourself as a mighty one. That being a force of nature instead of a feverish clod of ailments and grievances complaining that the world will not devote itself to making you happy. I am of the opinion that my life belongs to the whole community, and as long as I live, it is my privilege to do for it what ever I can. I want to be thoroughly used up when I die, for the harder I work, the more I live. I rejoice in life for its own sake. Life is not brief candle for me. It is a sort of splendid torch which I’ve got a hold of for the moment, and I want to make it burn as brightly as possible before handing it on to future generations." George Bernard Shaw – In an address at the Municipal Technical College and School of Art, at Brighton in 1907
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The Coaching Center, LLC 12400 Hwy 71 W, #350-401 Austin, TX 78738 877.63 Coach (877.632.6224) email info@thecoachingcenter.net |